The death of an account holder triggers immediate legal, operational, and compliance obligations for a financial institution. How your staff handles those first conversations — and how deposit operations processes the account thereafter — can directly impact risk exposure, customer experience, and regulatory compliance.
This practical webinar is designed specifically for bankers, frontline personnel, and deposit operations teams. We will focus on:
• Immediate steps upon notice of death and proper account restrictions
• Authority, documentation, and handling of joint, POD, and trust accounts
• The common missteps that create liability — and the clear procedures you can implement immediately to reduce risk
Clear guidance and real-world application with practical procedures your team can use right away.